@extends('layouts.app') @section('title', 'Knowledge Resources') @section('content') {{-- @if (auth()->user()->user_type_id == 3 || auth()->user()->user_type_id == 4) --}}
1. How to Add New Order?
2. What is Rush Order?
1. How to Update an Existing Order?
2. How to Add New Service Order for the existing Order?
3. How to Update Order Status?
1. How to Add Additional Fees?
2. How to Approve/Decline the added Additional Fees?
3. How to View/Download the Service Order Final Report?
1. How to view Lender Invoice report?
2. How to download Lender Invoice?
3. How to view Title Ins (Closed) report?
4. How to view Title Ins (Open) report?
5. How to view Services report?
1. How to create Lender User?
1. Select New Order from the Top menu.
2. Once you click on New Order, a screen will appear for New Transaction Form. This contains Transaction Information, Borrower Information, Property Information, Service/Products Orders.
3. Enter all required Transaction Information Details in New Transaction Form.
4. To Make the order highest priority enable the check box, Rush.
5. Enter all required Borrower Information.
6. Enable Use Grantor Name Check box and fill Grantor Information if required.
7. Enable Use Business Name Check box, add Business Name if the loan required for Business and add Grantor Information required.
8. Enter all required Property Information and upload the file if required by Choose File Button.
Note: Property data can be added as Legal Description or Legal document by uploading Document
9. Enable Same as Borrower Button if the property address is same as Borrower address.
10. To place an order, choose one or more products/Service (Vendor and Products/Services) from the Select Recipients of Order list.
11. Enter If any Service/product required Additional information displayed in bottom of the page.
12. Click on the SUBMIT Button to Submit the New Order.
13. Once you Click on Submit Button the Order will be created with Order ID and Application Number.
14. Once Order is Created, created order will be display in Orders Tab from Top menu.
Note: UI design for Select Recipients of Order has been changed as in the screenshot below.
Previous UI design for Select Recipients of Order:
Updated UI design for Select Recipients of Order:
1. Rush Order is the one which has High Priority to complete.
2. To Make the orders highest priority enable the check box, Rush from New Order Tab (Creating New Order, Update Order).
3. Orders having enabled Rush check box will be displayed as highest priority with Red Colored Application Number in Orders Tab.
4. Orders having disabled Rush check box will be displayed with Black Colored Application Number in Orders Tab.
1. Select Orders from the Top menu.
2. Click Update Order Button from Action column for selected order.
3. Update the changes required for Transaction Information.
4. Update the changes required for Borrower Information.
5. Update the changes required for Property Information.
6. Add Additional Recipients for Order, if required.
7. Click on UPDATE button to update the Loan Order.
8. Service Order is Updated to the same Loan Order.
1. Select Orders from the Top menu.
2. Click View Order Button from Action column for selected order.
3. All Order Details are visible with placed service orders.
4. Click on Add New Service Request Button to add new Service order.
5. To add a New Service order, choose the Service order from the list. Also add additional information required displayed in bottom of the page.
6. Click on the Submit Button to Submit the New Service Order.
7. New Service Order is added to the same Loan Order.
An order can be in one of 3 different statuses: a. Open - Order has been placed and the requested services are in process. b. Closed - Loan amount for the respective Order has been funded and 'Closed'. c. Cancelled - Order is no longer required and service requests will be cancelled.
Method 1: Update Order Status from Orders Tab Status Column
1. Click on the Orders tab from the top menu.
2. Orders Table displays all the Orders, irrespective of the statuses.
3. To change the Status, click on Status of the Order from the column below.
4. Once you click on the Status of the order (Open/Closed/Cancelled), a screen will appear Update Order Status.
5. Update the Order Status as required (Close/Cancel), from Status drop-down and add Loan Closing Date as mandatory when selecting 'Close', to close the order then click on Update button.
6. Once you click on Update button, Order status for the current Order will be updated (Closed) and displayed in Status column in Orders Tab.
Method 2: Update Order status from (Orders Tab) Action Column (Update Order)
1. Click on Orders tab from top menu.
2. Orders Table displays all the Orders, irrespective of the statuses.
3. Click Update Order button from Action column for selected order.
4. Once you click on Update Order, the screen will display Order details with drop-down to update the Order Status.
5. Change the Order status as required (Close/Cancel) and add a Loan Closing Date as mandatory when selecting 'Close', to close the order.
6. Click on Update button from the bottom of page, to update the details.
7. Once you click on Update button, Order status for the current Order will be updated to Closed and the same will displayed in Status column in Orders Tab.
Method 3: Update Order status from (Orders Tab) Action Column (View Order)
1. Click on Orders tab from top menu.
2. Orders Table displays all the Orders, irrespective of the statuses.
3. Click View Order button from Action column for selected order.
4. Once you click on View Order, the screen will display Order details with drop-down to update the Order Status.
5. Change the Order Status as required (Close/Cancel), add a closing date as mandatory when selecting 'Close' to close the order and click on Update button.
6. Once you click on Update button, Order status for the current Order will be updated (as Closed) and displayed in Status column in Orders Tab.
Method 4: Update Order status from Service Orders Tab
1. Click on Service Orders tab from top menu.
2. Service Orders Table displays all the Service Orders with respective Loan Status.
3. Click on Status (Open/Closed/Canceled) from Loan Status column, to Update the Order status.
4. Once you click on Status (Open/Closed/Cancelled), the screen appears Update Order Status.
5. Update the Order Status as required (Close/Cancel) from Status drop-down and add Loan Closing Date as mandatory when selecting 'Close' to close the order and click on Update button.
6. Once you click on Update button Order status for the current Order will be updated (Closed) and displayed in Status column in Service Orders Tab.
1. Select the Service Orders in the top Menu.
2. Select the Service Order from Vender Service Name column to add Additional Fees.
3. Click Additional Fees Button for the Selected Service Order.
4. Add an Additional Cost required for the service Order and Reason for Additional Cost. Click Submit Button.
Note: We will Receive an Email notification for the Additional Fees approval.
1. Select the Service Orders in the top Menu.
2. Select the Service Order from Vender Service Name column to add Additional Fees.
3. Click Additional Fees Button for the Selected Service Order.
4. Add an Additional Cost required for the service Order and Reason for Additional Cost. Click Submit Button.
5. Once we submit the Additional Cost, Screen will appear for Approve and Denied Button with the cost added and Reason provided also reflect added amount in TO BE APPROVE.
A. Approve Additional Fees
1. Click the Approve Button to Approve the Additional Fees.
2. Once you click on Approve button, the screen will appear for Approve Fees. Add comment if required and click on Submit button.
3. Once you submit the Approve Fees, the screen will appear to display the APPROVED Cost.
Note: We will get the additional cost added to Invoice for the Service order.
B. Denied Additional Fees
1. Click the Denied Button to Denied the Additional Fees.
2. Once you click on Denied button, the screen will appear for Denied Fees. Add comment if required and press Submit button.
3. Once you submit the Denied Fees, the screen will appear to display the Denied Cost.
Note: Denied cost will not be added to Invoice for Service Order.
1. Select Service Orders from the Top menu.
2. Service Orders Tab Display all the Service order Placed with dropdown contains Select Service and Select Service Request Status.
3. Select required service and Service Request status as Completed to download the Final Service Order Report.
4. Click On the Service Order from Vendor Service Name Column to download the Service Order Final Report.
5. Once you click on Service Order, a screen appear to display all service order details.
6. Click on Download PDF from bottom of the page to download the Service Order Final Report.
7. Once you click on Download PDF the Final Report for Service Order will be downloaded in PDF form.
8. Click on to Flood Service Order (Related to Flood) to view the Service Order Details and also can use to download the Service Order Final Report.
9. Once you Click on Flood Service Order, a screen appear to display Property Details (Right side) and Service Order Final Report (Left Side).
10. Click on Save (Ctrl + S) to Save the Service Order Final Report.
1. Select Reports from the Top menu.
2. Click on Lender Invoice on Reports Tab.
3. The screen will display all Invoices with Payment Verified (Colored in Green) and Payment Not Verified (Colored in Red).
4. Use the Date Filter to filter the Invoices based on Date.
5. Click on the Export button to export all invoices data to Excel.
6. Once you click on the Export button, data will be exported to excel with Payment status “Payment Verified” or “Payment Not Verified”.
7. Click on Download PDF for required Service Order to download the invoice in PDF format.
8. Once you click on Download PDF the invoice will be downloaded in PDF format.
9. Click on Download Excel for required Service Order to download the invoice in Excel format.
10. Once you click on Download Excel the invoice will be downloaded in Excel format.
1. Select Reports from the Top menu.
2. Click on Lender Invoice to get all the Invoice Generated.
3. The screen will display all Invoices with Payment Verified (Colored in Green) and Payment Not Verified (Colored in Red).
4. Click on Download PDF for required Service Order to download the invoice in PDF format.
5. Once you click on Download PDF the invoice will be downloaded in PDF format.
6. Click on Download Excel for required Service Order to download the invoice in Excel format.
7. Once you click on Download Excel the invoice will be downloaded in Excel format.
1. Select Reports from the Top menu.
2. Click on Title Ins. (Closed) on Reports Tab.
3. Once you click on Title Ins. (Closed), the screen appears to display Title Ins. (Closed) Report. This contains all Closed Title Ins service orders.
4. Use the Closing Date Filter to filter the Title Ins service orders based on Loan closed date.
5. Click on Export button to export the Title Ins. (Closed) Report to Excel.
6. Once you click on Export button, the Title Ins. (Closed) Report will generate in Excel format.
1. Select Reports from the Top menu.
2. Click on Title Ins. (Open) to get all the Invoice Generated.
3. Once you click on Title Ins. (Open), the screen appears to display Title Ins. (Open) Report. This contains all the Title Ins service orders with loan status Open.
4. Use the Date Filter to filter the Title Ins service orders based on Date.
5. Click on Open from Loan Status column to change the Loan Status.
6. Once you click on Open, the screen appears to change the Load Status.
7. Change the Loan Status as Close from Status drop-down and add Loan Closing Date as mandatory then click on Update Button.
8. Once you click on Update button Loan status for the current Title Ins Service Order will be updated and moved from Title Ins. (Open) Report.
9. Select Multiple Title Ins Service Orders and choose Closed status from Select Status drop-down and click on Update button to change the Loan status for multiple Title Ins Service Orders.
10. Add Closing Date as mandatory to update the Loan Status while changing the status to Closed.
11. Once you click on Update button Loan status for the current Title Ins Service Orders will be updated and moved from Title Ins. (Open) Report.
1. Select Reports from the Top menu.
2. Click on Services from the Reports tab below.
3. Once clicked, the screen will display Services Report. This contains number of Services and their Status “Open”, “In Process”, “On Hold”, “Completed”, “Cancelled” and “Total”.
4. Utilize the Date Filter to filter the Services Report for the desired date range.
5. Utilize the Service Filter to filter the Services Report for the desired Service.
6. Number of Open = 44 Provides the count of Service Requests in Open status.
7. In Process = 16 denotes the number of Service Requests currently being processed by selected Service Provider.
8. On Hold = 37 denotes the number of Service Requests outstanding that requires action from the Customer for the Service Provider to proceed with completing the Service Request.
9. Completed = 77 denotes the number of Service Requests that have been completed by the Service Providers. An Order may have multiple Service Requests.
10. Cancelled = 42 denotes the number of Service Requests where the requestor has Cancelled the Service Request.
11. Total = 216 denotes the Summary of all Service Requests in the following categories: “Open”, “In Process”, “On Hold”, “Completed” and “Cancelled”.
12. Click on Export button to export the Services Report to excel.
13. Once clicked, the Services Report will generate in excel format.
1. Select Settings from the Top menu.
2. Click on the Add User button to add New Lender User.
3. Enter the required Data for Lender User and click on Submit button.
4. Once you click on Submit button, the new user will be created and displayed in Users table.
Note: Password should be a combination of Uppercase Letters, Lowercase Letters, Numbers (Numbers should not be in series order) and Special Characters.
CURRENTLY NO DATA.